Customer Service Advisor

Customer Service Advisor - Performance-based salary progression | Hybrid working | No Bank Holiday working | Bonus scheme

If you're looking for a customer service role where your performance is recognised and rewarded, this Customer Service Advisor opportunity offers the chance to build a long-term career within a well-established legal services business. You'll support customers through challenging financial situations, manage your own portfolio of accounts, and play an important role in delivering positive outcomes while developing your customer service and problem-solving skills.
Working as part of a supportive team, you'll have the autonomy to manage your own workload while benefiting from hybrid working, structured salary progression, and a collaborative environment that values personal development and exceptional customer care.
Package & Benefits for the Customer Service Advisor:

• Salary of £25,000 - £28,000 with a structured salary progression framework based on performance and length of service.
• Competitive bonus scheme.
• Hybrid working following initial training, with a mix of home and office working.
• 25 days' annual leave plus no Bank Holiday working.
• Medicash healthcare plan.
• Free parking.
• Birthday lunches and regular company social events.

About the CompanyYou'll be joining a well-established legal services business specialising in debt recovery on behalf of leading financial services organisations. The company is committed to treating customers fairly while providing a supportive environment where employees are encouraged to develop, progress, and build long-term careers.
Key Responsibilities for the Customer Service Advisor:

• Manage your own portfolio of customer accounts, delivering outstanding service while ensuring cases progress efficiently.
• Speak with customers over the telephone to understand their circumstances and provide appropriate support and guidance.
• Negotiate affordable repayment arrangements and settlement options in line with company and regulatory requirements.
• Maintain accurate records of all customer interactions and account activity.
• Work collaboratively with colleagues to achieve individual and team performance targets.
• Deliver fair, empathetic, and professional customer outcomes at every stage of the customer journey.

About You

• Previous experience in contact centre customer service, collections, debt recovery or similiar.
• Excellent communication and listening skills, with the ability to build rapport and handle sensitive conversations confidently.
• Strong organisational skills with the ability to prioritise a varied workload and manage your own caseload.
• A positive, resilient approach with a genuine desire to help customers and deliver excellent service.
• Comfortable working towards individual and team performance targets.

If you'd like to find out more about this Customer Service Advisor opportunity, please click Apply for consideration.

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