E-Commerce Admin
Posted 7 days ago
- Braintree, Essex
- Permanent
- £28,000 /Yr
- Sponsored
- Expires In 21 days
E-Commerce Customer Service Assistant / Office Administrator
Location: Braintree, Essex
Salary: £28,000 - £30,000
Job Type: Temp to Perm
Working Hours:
* Monday to Friday: 9:00 AM – 4:30 PM
* Every other Saturday: 11:00 AM – 3:00 PM (Remote work available on Saturdays)
* 20 days’ holiday + Bank Holidays
About Us
We are a growing bathroom & kitchen supplies business based in Braintree, seeking an experienced E-Commerce Customer Service Assistant / Office Administrator with a minimum of three years’ experience in a similar role. This position is ideal for a highly organized individual with excellent customer service skills and a keen eye for detail.
Key Skills & Experience Required:
* Customer interaction via email, chat, and social media.
* Excellent written and verbal communication with impeccable English skills.
* Strong problem-solving and decision-making abilities.
* High level of literacy and numeracy.
* Proficiency in IT systems, including Microsoft Excel, Word
* Experience with Amazon, eBay, B&Q, Shopify, ManoMano platforms
* Ability to multitask and prioritize workload effectively.
* Attention to detail and ability to work under pressure, both independently and as part of a team.
Key Responsibilities:
Customer Service & Order Management
* Provide a professional, friendly service, ensuring customer satisfaction.
* Respond to customer queries via email, chat, and social media.
* Process orders, returns, and after-sales support efficiently.
* Track and manage order statuses, including re-arranging deliveries and proof of delivery requests.
* Handle shortages, technical support queries, and product-related inquiries (training provided).
Courier & Returns Management
* Liaise with couriers, raise claims, and track their progress.
* Maintain fault logs, spare parts, packaging stock levels, and quarantine stock.
* Process parts for shipping and ensure the timely dispatch of replacement items.
Administrative & Office Support
* Assist with daily account management, including customer feedback and reporting.
* Support product labelling, repackaging, and adding new parts to inventory.
* Help with various ad-hoc projects as needed
Location: Braintree, Essex
Salary: £28,000 - £30,000
Job Type: Temp to Perm
Working Hours:
* Monday to Friday: 9:00 AM – 4:30 PM
* Every other Saturday: 11:00 AM – 3:00 PM (Remote work available on Saturdays)
* 20 days’ holiday + Bank Holidays
About Us
We are a growing bathroom & kitchen supplies business based in Braintree, seeking an experienced E-Commerce Customer Service Assistant / Office Administrator with a minimum of three years’ experience in a similar role. This position is ideal for a highly organized individual with excellent customer service skills and a keen eye for detail.
Key Skills & Experience Required:
* Customer interaction via email, chat, and social media.
* Excellent written and verbal communication with impeccable English skills.
* Strong problem-solving and decision-making abilities.
* High level of literacy and numeracy.
* Proficiency in IT systems, including Microsoft Excel, Word
* Experience with Amazon, eBay, B&Q, Shopify, ManoMano platforms
* Ability to multitask and prioritize workload effectively.
* Attention to detail and ability to work under pressure, both independently and as part of a team.
Key Responsibilities:
Customer Service & Order Management
* Provide a professional, friendly service, ensuring customer satisfaction.
* Respond to customer queries via email, chat, and social media.
* Process orders, returns, and after-sales support efficiently.
* Track and manage order statuses, including re-arranging deliveries and proof of delivery requests.
* Handle shortages, technical support queries, and product-related inquiries (training provided).
Courier & Returns Management
* Liaise with couriers, raise claims, and track their progress.
* Maintain fault logs, spare parts, packaging stock levels, and quarantine stock.
* Process parts for shipping and ensure the timely dispatch of replacement items.
Administrative & Office Support
* Assist with daily account management, including customer feedback and reporting.
* Support product labelling, repackaging, and adding new parts to inventory.
* Help with various ad-hoc projects as needed